Jollybrolly customer services

Jollybrolly is souly an internet based umbrella supplier.  All our products can be viewed online, if they show as in stock then we have this order available for immediate dispatch.  Our online system allows you to price up orders by simply adding products to the cart, if you want to add your logo, then there is a built in system which allows you to upload this to your order, provided you have ordered from the branded umbrella pages.  Once you are happy with your order you can complete the checkout process and complete the payment for your order.  You will receive an email confirmation within 10 minutes of placing your order to confirm your order has been accepted.


Jollybrolly do offer an inbound customer support telephone number but we are also happy to answer any questions you may have via email or through our contact form on the 'Contact us' page.  We will endeavour to respond to your query or question within 2 hours during normal office hours, or within 12 hours outside of office hours.  You may find our "frequently ask questions' section helpful, but if your enquiry requires a more urgent response then please contact us by email.


All our umbrellas are priced for either trade or public purchase and no further discount can be obtained by contacting customer services, should you wish to make a bulk purchase then please visit our 'Bulk orders' pages where prices are available for larger quantities.


All orders requiring custom branding will have a visual proof of your chosen logo on the requested umbrella sent to them by email within 48 hrs of their completed order being received, once this proof has been approved we will start production of this order.  Once production has commenced no further amends to the order can be made and we are unable to offer any refunds beyond this point.